Customer Success Executive

Company: Metapixle
Type: Remote | Contract / Part-time (with potential for long-term)

About Metapixle

Metapixle is a results-driven digital marketing agency helping businesses grow through data-backed strategies, high-performing ad campaigns, and full-funnel marketing systems. We work with startups, service-based businesses, and brands that care about performance—not vanity metrics.

Role Overview

We are looking for a Customer Success Executive who can ensure clients achieve value from Metapixle’s services and maintain long-term, successful relationships. This role is ideal for someone who is proactive, relationship-focused, and understands how to balance customer satisfaction with business goals.

You will work closely with account management, marketing, and delivery teams to support client retention and growth.

Key Responsibilities

• Act as a key point of contact for assigned clients post-onboarding

• Ensure clients understand services, processes, and deliverables

• Monitor client satisfaction, engagement, and performance

• Proactively identify risks, issues, and opportunities for improvement

• Coordinate with internal teams to resolve concerns and deliver results

• Support renewals, retention, and long-term client relationships

• Collect feedback and share insights with internal teams

• Assist with upsell and cross-sell opportunities when appropriate

Required Skills & Experience

• Proven experience in customer success, client success, or account support roles

• Strong communication and relationship management skills

• Ability to understand client goals and align them with service delivery

• Problem-solving mindset with a proactive approach

• Comfortable working with reports, performance metrics, and feedback

• Strong organizational and time management skills

• Ability to work independently in a remote environment

Nice-to-Have (Bonus)

• Experience working in a digital marketing or service-based agency

• Familiarity with CRM or customer success tools

• Experience managing renewals or retention-focused accounts

• Experience working with international clients

What We Offer

• Remote-first work environment

• Flexible working hours

• Opportunity for long-term collaboration

• Work with growth-focused clients and teams

• Performance-focused, no-micromanagement culture

How to Apply

Please apply with:

• A brief summary of your customer success experience

• Types of clients or accounts you’ve managed

• Examples of how you’ve improved client satisfaction or retention

Metapixle is an equal-opportunity agency. We value relationships, ownership, consistency, and results over titles.