Customer Services Associate

Company: Metapixle
Type: Remote | Contract / Part-time (with potential for long-term)

About Metapixle

Metapixle is a results-driven digital marketing agency helping businesses grow through data-backed strategies, high-performing ad campaigns, and full-funnel marketing systems. We work with startups, service-based businesses, and brands that care about performance—not vanity metrics.

Role Overview

We are looking for a Customer Service Associate who can handle client and customer inquiries, provide timely support, and ensure a positive customer experience. This role is ideal for someone who is patient, communicative, and solution-oriented, with the ability to represent the brand professionally.

You will work closely with internal teams to resolve issues and maintain strong client relationships.

Key Responsibilities

• Respond to customer inquiries via email, chat, or social platforms

• Provide accurate information about services, processes, and timelines

• Resolve customer issues and escalate when necessary

• Maintain clear and professional communication with clients

• Update customer records and support logs

• Coordinate with internal teams to ensure timely resolutions

• Follow support processes and service standards

• Collect feedback and report recurring issues or improvement areas

Required Skills & Experience

• Proven experience in customer service or client support roles

• Strong written and verbal communication skills

• Ability to handle multiple conversations and tasks efficiently

• Problem-solving and customer-first mindset

• Basic proficiency with support tools, CRMs, or ticketing systems

• Strong time management and organizational skills

• Ability to work independently in a remote environment

Nice-to-Have (Bonus)

• Experience working with digital marketing agencies or online businesses

• Familiarity with CRM or helpdesk tools

• Experience supporting international clients

• Knowledge of basic sales or account support processes

What We Offer

• Remote-first work environment

• Flexible working hours

• Opportunity for long-term collaboration

• Work with diverse clients and industries

• Performance-focused, no-micromanagement culture

How to Apply

Please apply with:

• A brief summary of your customer service experience

• Channels you’ve handled (email, chat, social, etc.)

• Examples of how you’ve handled customer issues or support cases

Metapixle is an equal-opportunity agency. We value communication, empathy, ownership, and results over titles.