Chat Support Assistant

Company: Metapixle
Type: Remote | Contract / Part-time (with potential for long-term)

About Metapixle

Metapixle is a results-driven digital marketing agency helping businesses grow through data-backed strategies, high-performing ad campaigns, and full-funnel marketing systems. We work with startups, service-based businesses, and brands that care about performance—not vanity metrics.

Role Overview

We are looking for a Chat Support Assistant who can handle live chat and messaging-based customer support across digital platforms. This role is ideal for someone who communicates clearly, responds quickly, and ensures a smooth and positive customer experience.

You will work closely with customer service and internal teams to resolve inquiries and support clients in real time.

Key Responsibilities

• Respond to customer inquiries via live chat, website chat, and messaging platforms

• Provide accurate information about services, processes, and support issues

• Handle multiple chats simultaneously with professionalism and clarity

• Escalate complex issues to the relevant internal teams when required

• Maintain chat logs and update customer records

• Follow chat scripts, tone guidelines, and response standards

• Ensure timely responses and high customer satisfaction

• Collect feedback and report common customer questions or issues

Required Skills & Experience

• Proven experience in chat support or customer support roles

• Excellent written communication skills

• Fast typing speed with high accuracy

• Ability to multitask and manage multiple conversations

• Customer-first and problem-solving mindset

• Familiarity with chat tools or helpdesk systems

• Ability to work independently in a remote environment

Nice-to-Have (Bonus)

• Experience with live chat tools (Intercom, Tawk.to, Zendesk, etc.)

• Experience supporting online businesses or agencies

• Familiarity with CRM systems

• Experience with international customers

What We Offer

• Remote-first work environment

• Flexible working hours

• Opportunity for long-term collaboration

• Work with diverse clients and industries

• Performance-focused, no-micromanagement culture

How to Apply

Please apply with:

• A brief summary of your chat support experience

• Platforms or tools you’ve used for chat support

• Examples of how you handle customer conversations

Metapixle is an equal-opportunity agency. We value responsiveness, clarity, ownership, and customer satisfaction over titles.